Orders & Shipping

The purchase order is concluded in the English language and is binding on both the buyer and the seller. Ordering takes place via the Internet 24 hours per day, all days of the year. After placing the order, the buyer receives a notification by e-mail that the order has been accepted. In it are listed items and quantities, which by the customer chose. Accepted orders are treated as irrevocable and will be carried out. In the event that you wish to withdraw from the contract, we are pleased to inform you the latest 6 hours after the award of the contract by electronic mail info@zeneru.com. We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error in entering the stock. By the partial or complete resignation of the contract can occur even in the event that it is about to manifest errors in the price list or while the order has not been complied with in accordance with the general terms and conditions. In as far as to the customer already paid the invoice, within this case, the entire purchase price including the cost of shipping transfer the following working day.

Delivery will be arranged by DHL or the Post Office. The delivery cost in Europe is calculated according to the weight of the products in the basket, for purchases over € 100 the delivery is free, which means that the total cost of shipping is covered by Emporij d.o.o. In the case of shipping to countries outside Europe, the shipping costs are calculated according to the price list of the logistics service provider (DHL). Upon receipt of the delivered goods, you will also receive an original invoice with all the information and in accordance with the terms of sale published on this page and confirmed when placing the order. The seller is not responsible for delays by the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the postal service provider, where together with the customer they draw up a report on the damage to the shipment.

Delivery times

Delivery times for products in Europe are usually 2-8 days. If the delivery time is exceptionally longer, we will inform you within 24 hours. Delivery times to other countries (outside Europe) are slightly longer, ranging from 5 days to 15 days or even longer in exceptional cases. We suggest that you contact us at info@zeneru.com when ordering products and we will be happy to assist you with delivery information.