Returns & Exchanges

In accordance with the provisions of 43.č. of the Consumer Protection Act (ZvPot), the consumer has the right to notify the Company within fourteen (14) days of receipt of the goods that he withdraws from the order/contract to the contact email address info.zeneru.com, without having to state the reason for your decision.

A message is considered timely if it is submitted within 14 days in writing or by email. Return shipment of returned goods to the headquarters of Emporij d.o.o., Riharjeva 38, 1000 Ljubljana, must be submitted as a RECOMMENDED shipment within 30 days. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. Products must be unused, undamaged, and in the original packaging with all accompanying documentation. The bidder is not obliged to accept redemption shipments or shipments that do not meet the bidder’s general terms and conditions. In the case of a justified complaint, the customer has the option to exchange the product for the same or similar, replace it with another from the offer or decide to pay the purchase price and transfer it to his bank account.

Upon receipt of unused, undamaged goods in the same quantity and in the original packaging, we will refund the payments made in accordance with the law (as soon as possible, but no later than within 15 days of receipt of the goods). When returning the goods, please also send us the invoice for the goods and personal data and the transaction account where you want the payment to be returned.