GENERAL TERMS AND CONDITIONS
General terms of business online shops Zeneru.com are in accordance with the Law on Protection of Consumer (ZVPot UPB1), with recommendations GZS and international codes for e-commerce.
Company Emporij d.o.o., Riharjeva 38, 1000 Ljubljana, tax number: SI52709779 (the company is a taxable person ), registration number: 6101836000, ( hereinafter: Zeneru ), operates in the form of an online store.
By registering to the online shop, the visitor acquires a username identical to his/her e-mail address and a password set by the user. The username and password unambiguously identify and link the user to the data entered. By registering, the visitor certifies and warrants that he/she is a person of full legal age and legal capacity. By registering, the visitor becomes a user and acquires the right to purchase. By buying a product, the user becomes a customer.
These General Terms and Conditions define the operation of the online shop, the rights and obligations of the visitor, the user, and the buyer, and the business relationship between the trader and the user, as a buyer of the products offered by the online shop.
The seller is bound to the purchaser at any time provide the following information:
- The identity of the company (name and seat of the company, number of registry)
- Contact information, which the user enables communication with providers,
- Essential characteristics of the goods,
- Conditions, costs, and possible methods of delivery of goods,
- Clearly and unambiguously set prices
- Possible methods of payment,
- The time validity of the offer and the conditions and deadlines for withdrawal from the contract
- Appeal procedure
General conditions are applicable on all sides of the web store and begin to apply immediately, when you enter into it. We reserve you the right to any changes, partial or in full, any part of the general conditions without special notice. The changes are valid from the moment of publication. We do not commit ourselves to the correctness and completeness of the data on the e-commerce pages, nor do we commit ourselves to the correctness and completeness of the textual, pictorial material. Photography and the actual appearance of the item to be different. By confirming the order, each customer agrees to the terms of business and use.
The deadline of delivery of products in stock is usually 5-8 days. In so far as the dates of delivery of exceptionally long, you will be on notifications within 24 hours.
By clicking on the button (Add to Cart) items accumulate in the cart. Here you learn the total amount of purchase and cost of delivery. When you are with harvesting units are finished, enter the details of the contract, your personal information and you’re both already in the stage of award of the contract. Upon purchase, the need to agree with the general conditions of use. Please, be careful when entering data. Yet again, check the correctness of your submitted information, products, that they will subscribe, if they are of their color correct, and complete the purchase by clicking on Subscribe. You will receive a notification of your purchase in your e-mail, which is also a confirmation that we have received your order. When will your order done and dispatch we will be the e-mail notifications. The contract on the purchase of ordered items between the buyer and the seller is irrevocably concluded at this stage.
The purchase order is concluded in the Slovenian language and is binding on both the buyer and the seller. Ordering takes place via the Internet 24 hours per day, all days in the year. After placing the order, the buyer receives a notification by e-mail that the order has been accepted. In it are listed items and quantities, which by the customer chose. Accepted orders are treated as irrevocable and will be carried out. In the event that you wish to withdraw from the contract, we are please inform the latest 6 hours after the award of the contract by electronic mail info@zeneru.com. We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error in entering the stock. By the partial or complete resignation of the contract can occur even in the event that it is about to manifest errors in the price list or while the order has not been complied with in accordance with the general terms and conditions. In as far as to the customer already paid the invoice, with in this case, the entire purchase price including the cost of shipping transfer the following working day.
Customers can pay for the order by credit card (Visa, Mastercard and Maestro) or Paypal. Only a lump sum payment is possible. Please let us know if you have not received any notification from us and more than three working days have passed since your purchase.
After selecting the “credit card” option and placing an order, you will receive an e-mail confirmation of receipt of the order, followed by delivery within the agreed time. You pay the purchase price for the ordered product by entering the necessary information about the credit card that we will charge for the purchase amount. In the case of credit card payments, the payer (user profile information) must be the same person or organization that owns the payment or credit card. In the case of payment by credit card, it is not possible to change the content of the order or the final amount of the order after placing the order, except in special cases specified by the provider.
All prices are expressed in EUR (euros). Prices are valid at the time of order confirmation (purchase completion). Prices are valid in case of payment with the above payment methods, under the above conditions. Prices are valid only for purchases through the online store Zeneru.com. In the event that the price of the item changes during the processing of the order, the seller will notify the buyer. The seller will do his best, in any case, to provide the buyer with a lower price or. offer an appropriate solution that will be to the mutual satisfaction. All product prices in the Zeneru.com online store are final prices and already include VAT (22%).
On zeneru.com we can display three prices for one item (regular/current price, discounted price and the lowest price of the last 30 days).
If an item is published with a promotional price, the regular/current price is crossed out and the promotional price is published next to it in red. In addition to the promotional price, the lowest price of the item in the last 30 days is also published for such an item.
Delivery will be provided by the DPD delivery service. Delivery in Slovenia is free of charge for orders above 100€ (otherwise delivery costs are 3,20€). In the case of sending abroad, delivery costs are calculated according to the price list of the logistics service provider. Upon receipt of the delivered goods, you will also receive an original invoice with all the information and in accordance with the terms of sale published on this page and confirmed when placing the order. The seller is not responsible for delays by the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the postal service provider, where together with the customer they draw up a report on the damage to the shipment.
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The sales contract (order) is stored in electronic form on the provider’s server.
RETURN OF GOODS AND COMPLAINTS
In accordance with the provisions of 43.č. of the Consumer Protection Act (ZvPot), the consumer has the right to notify the Company within fourteen (14) days of receipt of the goods that he withdraws from the order/contract to the contact email address info.zeneru.com, without having to state the reason for your decision.
A message is considered timely if it is submitted within 14 days in writing or by email. Return shipment of returned goods to the headquarters of Emporij d.o.o., Riharjeva 38, 1000 Ljubljana, must be submitted as a RECOMMENDED shipment within 30 days. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. Products must be unused, undamaged, and in the original packaging with all accompanying documentation. The bidder is not obliged to accept redemption shipments or shipments that do not meet the bidder’s general terms and conditions. In the case of a justified complaint, the customer has the option to exchange the product for the same or similar, replace it with another from the offer or decide to pay the purchase price and transfer it to his bank account.
Upon receipt of unused, undamaged goods in the same quantity and in the original packaging, we will refund the payments made in accordance with the law (as soon as possible, but no later than within 15 days of receipt of the goods). When returning the goods, please also send us the invoice for the goods and personal data and the transaction account where you want the payment to be returned.
Products have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon submission of the invoice. The warranty periods are stated on the warranty cards or on the invoice.
Warranty information is also provided on the product introduction page. If there is no warranty information, the product does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the provider, who will provide up-to-date information. In case of claiming the guarantee, contact us at the e-mail address: info@zeneru.com
MATERIAL / CLERICAL ERRORS
The consumer may exercise his rights under the law on material defects if he notifies the seller of the defect within two months of the date on which the defect was discovered. The consumer must describe the defect in detail in the notification of the defect and give the seller the opportunity to inspect the item. The consumer may give notice of the defect to the seller in person, with a receipt from the seller, or by sending it to the shop where the goods were bought or to the seller’s agent with whom the consumer has concluded a contract.
For purchases/contracts, the consumer may first request that conformity be restored, i.e. either repaired or replaced by a new product – the choice is, except in certain cases, the consumer’s. Only if this is not possible, may the consumer ask for a refund of part or all of the purchase price.
The seller is not liable for material defects in the goods which become apparent after two years have elapsed since the goods were delivered. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery. The consumer’s rights under the first paragraph shall be extinguished on the expiry of two years from the date on which the consumer informed the seller of the material defect.
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address info@zeneru.com. The appeal procedure is confidential.
The bidder is aware that the characteristic of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Only authorized persons of our company have access to the data. The website provider reserves the right to disclose information when disclosure is required by law or when it is necessary to protect the legal rights of others.
By purchasing in the online store, the user automatically allows the receipt of e-mails. The user agrees that when subscribing to the e-news, we periodically inform him about news on the site, news in the offer, and promotions. The provider undertakes not to misuse or pass on the user’s e-mail address to a third party in any way. If you want us to delete your personal data from the collection of personal data of users of the website, you can unsubscribe from the online store Zeneru.com, on the e-news you received from us or let us know by e-mail info@zeneru.com
The purpose of the statement on personal data protection is to acquaint all visitors and customers of the website with the purposes and basis of personal data processing by Emporij d.o.o., Riharjeva 38, 1000 Ljubljana (hereinafter the controller) and the rights of individuals in this area.
Personal information is any information that identifies you as an identified or identifiable individual. An individual is identifiable when it can be identified directly or indirectly, in particular by indicating an identifier such as name, identification number, location data, web identifier or by indicating one or more factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural or social identity.
The controller, in accordance with the purposes defined in the following of this Statement, collects and processes the following personal data:
- Contact details and information about your communication with the operator (name and surname, e-mail address, telephone number and all information provided in the postal or electronic communication);
- Data on users of the operator’s website (ip address, dates, hours and duration of website visits, data on the location or entry point of internet access, data on visited sub-pages, data on settings made, etc.);
- Data on registered or logged in users (email address)
- Data on registered or unregistered buyers of products (entries in the shopping cart, name and surname, address of residence, e-mail address, telephone number, address for delivery of products, contact details for delivery and telephone number, method of collection and delivery of products, method of payment);
- Information on the user’s purchases and issued invoices (date and place of purchase, purchased products, prices of purchased products, total purchase amount, method of payment, delivery address, number and date of invoice, code of the person who issued the invoice, etc.) And data on resolving complaints about sold products.
- Data on entries in online forms (eg in the context of prize games, e-list applications);
- Other data that users voluntarily provide to the operator when ordering a specific product or forwarding an offer or demand.
The controller does not collect or process your personal data, except when you allow it or. agree to it, ie. when ordering products, when you subscribe to receive promotions and news via our e-list, participate in a prize draw, etc., or when there is a legal basis for the collection of personal data or we have a legitimate interest in processing your data.
The controller of personal data is the company Emporij d.o.o., Riharjeva 38, 1000 Ljubljana
PURPOSE OF PROCESSING AND LEGAL BASIS
All personal information you provide to us will be treated confidentially and will only be used for the purposes for which it was provided and collected. If there is a need to further process your data for another purpose, we will contact you in advance and ask for your prior written consent.
We undertake not to pass on your personal data to unauthorized third parties without your consent.
Within the scope of legal powers, your personal data may be disclosed to the following data users:
- Postal service providers and logistics/delivery service for the purpose of executing your order;
- Distributors, suppliers of goods, and authorized repairers;
- Law firms and other providers of legal and business advice;
- Information technology service providers in the context of software servicing and maintenance;
- Administrator and administrator of the website.
We assure you that we only store your data for as long as is necessary to fulfill the purpose for which the individual data was collected and further used.
Personal data that we process based on your consent or legitimate interest, e.g. in the case of sending electronic news, we keep it permanently until you revoke this consent or until the request to stop processing, and we undertake to check the existence of the purpose of processing personal data at regular intervals. We will only delete data before revocation if the purpose of the processing of personal data has already been achieved or if so provided by law.
The controller ensures the exercise of all your rights that belong to you in connection with the processing of your personal data on the basis of applicable legal regulations.
As individuals, you have the following rights:
Right to Revoke Consent: If you as an individual have consented to the processing of your personal data (for one or more specific purposes), you have the right to revoke your consent. Withdrawal of consent does not affect the lawfulness of the data processing that took place until its withdrawal.
You can revoke your consent at any time free of charge by sending a written statement to the operator at the following e-mail address: info@zeneru.com.
Right of access to personal data: As an individual, you have the right to obtain confirmation from the controller as to whether or not data relating to you are being processed. If so, you have the right to provide you with access to your personal data (ie to view and copy or copy it) and to provide you with information regarding the processing of your personal data (eg the purpose of the processing, the type of personal data, the users, to whom personal data have been or will be provided, the envisaged retention period, technical and organizational measures for data protection, the existence of automated decision-making, including profiling, etc.),
Right to Correction: As an individual, you have the right to obtain that we allow you to correct inaccurate personal information about you and to allow you to supplement incomplete personal information. For this purpose, you have the right to provide us with a supplementary statement with up-to-date personal data.
Right to delete personal data (so-called right to forget): You have the right to have the controller delete personal data concerning you without undue delay if there is one of the reasons in Article 17 of the General Data Protection Regulation (e.g. if the data is no longer necessary for the purposes for which they were collected or otherwise processed if you revoke consent and for processing and there is no other legal basis, if you object to the processing, there are no overriding legitimate interests if personal data have been processed illegally, etc.).
Right to limit processing: You have the right to have the controller restrict the processing of your data if one of the following cases exists:
- If you dispute the accuracy of the data processing, for a period that allows the controller to verify the accuracy of the data;
- If the processing is illegal and you request a restriction of processing instead of deletion;
- If the data controller no longer needs them, but you need them to enforce, enforce or defend legal claims;
- If you have lodged an objection to the processing until it is verified that the legitimate reasons of the controller outweigh your reasons.
Right to data portability: As an individual, you have the right to receive your personal data in a commonly used and machine-readable form and to pass this data directly to another controller, only if the processing of your personal data is based on consent or contract ratios and processing is carried out by automated means.
Right to object: If the processing of data is based on our legitimate interests, you have the right to object to the processing of your personal data at any time for reasons related to your specific situation. In such a case, we will continue to process your personal data only if we prove the necessary legitimate reasons for the processing that will prevail over your interests, rights and freedoms, or for asserting, enforcing or defending legal claims.
You can object to the processing of your personal data for the purposes of direct marketing, including the creation of profiles, at any time and free of charge, without giving reasons, by sending us an e-mail to: info@zeneru.com. If you object to the processing of your data for direct marketing purposes, we will immediately stop processing your data for these purposes.
We will also provide you with other information regarding your personal data that we process at your request in accordance with applicable law.
Right to file a complaint: If you suspect that the processing of your data violates the legislation in the field of personal data protection, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia, at Dunajska cesta 22, 1000 Ljubljana, Slovenia, telephone number: 00 386 (0 )1 230 97 30, e-mail: gp.ip@ip-rs.si.
The basis for the communication is the amended Electronic Communications Act (Official Gazette No. 109/2012; hereinafter ZEKom-1), which entered into force in early 2013, introduced new rules regarding the use of cookies and similar technologies for storing information or access to information stored on the user’s computer or mobile device. What are cookies?
Cookies are small files that most websites use to identify devices. They are fundamental to the operation of websites, most often with the aim of making the user experience better and thus the website more user-friendly. The interaction between the user and the website is faster and easier with the help of cookies, and just browsing the website is thus more efficient and pleasant.
The storage of cookies on the user’s computer is under the full control of the browser used by the user. This may restrict or disable the storage of cookies as desired. Cookies are used by most websites. There are several reasons for the use of cookies, among them they help in the implementation of online services (online stores), they help in collecting statistics on user habits, and they help in the customization of an individual website. Companies can use cookies to assess the effectiveness of their websites, as well as the relevance of the information they offer to their users.
The cookies we use on this site follow the guidelines:
- Information Commissioners of the Republic of Slovenia
- International Chambers of Commerce
We know several types of cookies:
- Necessary cookies
These types of cookies allow the use of essential components for the proper functioning of the website. Without these cookies, the services you want to use on this website would not work properly (e.g. login, purchase process, security…).
- Experienced cookies
These cookies collect data on how users behave on the website in order to improve the experiential component of the website (eg which parts of the website they visit most often (). These cookies do not collect information through which the user could be identified.
- Functional cookies
These cookies allow the website to remember some of your settings and choices (username, language, region…) and provide advanced, personalized features. These types of cookies can allow you to track your campaigns on the website.
- Advertising or targeted cookies
These cookies are most commonly used by advertising and social networks (third parties) to show you more targeted ads, restrict ad repetition, or measure the effectiveness of your campaigns. These types of cookies can allow you to track your online campaigns.
You decide to use cookies yourself. You can always remove cookies to remove your visibility online. Also, set most browsers to not accept cookies. For information on the capabilities of individual browsers, we suggest you take a look at the settings.
Emporij d.o.o.
Riharjeva 38
1000 Ljubljana
